Cancellation Policy

Cancellation of Orders before Shipment:
To cancel an order before shipment, please contact us at info@lurenails.com or WhatsApp us at +91 62624 44014

Cancellation after Shipment:
In case you wish to cancel your order, which has already been shipped, the refund shall be initiated after we receive the shipped products back and verify the condition of the products.

Return/Exchange Policy

The products can be exchanged or returned within 7 days post-delivery, only in the case of delivered products that are defective or damaged. The returns shall not be accepted in the following cases:

The product is damaged due to misuse/overuse

Product is used or altered by the customer

If the request is initiated after 7 business days of order delivery

The product shall not be liable for Return, Refund, or Replacement under any of the following circumstances:

Product Label/Packaging is tampered

Price tag or original packaging tampered

Returned without freebies or any accessory shipped with the original order

Product bought by mistake

Product no longer needed

Refund (For Returns/Cancellations)

In case of a return or cancellation, the refund shall be initiated after the product is delivered back to us and the quality of the products returned are verified by us.

A refund will be initiated once the request is processed and in case you're still contacted for delivery, please refuse the delivery.